Your contact

Beate Wesenigk, Referentin Marketing Communication

Beate Wesenigk
Marketing Communications

Telephone: +49 30 2801-2127
E-Mail: marketing@psipenta.com

Theory & practice

An honest appraisal

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Customer satisfaction analysis 2010/2011
Customer satisfaction analysis 2010/2011

In the software industry, nothing is more important than satisfied customers as they depend on the reliability of our programs every day.

As such, it is vital that we fully understand the requirements and processes of our niche markets and key users. For manufacturing businesses, functionality, high system availability and usability are critical factors. This is exactly what we are striving for.

The results of the annual customer satisfaction analysis help us to identify potentials and trends, and to work together with our customers to make improvements.